- When will my order ship and how long will it take to arrive?
- Why am I taken to a third party site when paying for my order?
- Do I need a PayPal account to pay with PayPal?
- Can I include a gift card with my order?
- Do you ship international?
- I own a frameing gallery, do you do wholesale orders?
- Do you do corporate gifts?
When will my order ship and how long will it take to arrive?
If we are not traveling and are in the studio most items will be shipped within 5 business days of purchase, unless otherwise noted. The artist is often traveling to paint or exhibiting and it's reccomended that if you need an order sooner, please email us and we'll do our best to accommodate. Orders are usually mailed by UPS or best carrier. If you need rush delivery please email for quote and personal service.
Why am I taken to a third party site for payment of my order?
We value our customer's security. Rather than host credit card processing or sensitive data transmission through our own site, we've decided to partner with BigCommerce and PayPal to provide our customers with the most secure checkout process possible. We DO NOT store credit card information in our databases, nor is any sensitive card holder data processed through our site at any point in the transaction. To comply with PCI Compliance standards, the trusted names of BigCommerce and PayPal handle all steps in the transaction process directly on their sites, including payment data collection and data submission. Our customers can rest assured that their transaction is safe and secure.
Do I need a PayPal account to pay with PayPal? What payment methods do you accept?
No, non-PayPal members can pay with their credit card via the PayPal interface without an account. Just look for a link to pay without logging in.
Can I include a gift card with my order?
Of course! Just let us know what you'd like to say and leave us a message in the "Comments, special instructions or gift messages" box at checkout and we'll be sure to include it in the package.
Do you ship international?
Unfortunately, due to cost and length of shipping time, we cannot ship outside the US.
I am a dealer, do you do wholesale orders?
Yes. Please email us at firstname.lastname@example.org.
Do you do corporate gifts?
Yes, our products make wonderful corporate gifts! Please email us at email@example.com for more information about corporate gift options.